Personal Care Assistants

A Personal Care Assistant (PCA) may ride with you. Be sure to tell the call-taker if a PCA will be riding with you, when you make your reservation.

Inclement Weather

Severe weather, such as snow or ice storms, may require us to cancel transportation service, for safety reasons. Tune into WACB-WTLK Radio Station or call 828-632-1112 for information in bad weather.

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621 Liledoun Rd. Box 3
Taylorsville 28681
828.632.1112

General Trips

The general public can use Alexander County Transportation services for shopping, bill paying, going to and from work, and other trips.

Medical Trips

ACT passengers can ride to doctors' offices, hospitals, clinics, dentists, and other health-related visits. Trips are provided both in and out of the county.

Elderly and Disable Transportation

Transportation for elderly and or disabled passengers is provided both in and out of the county. To find out if you are eligible, call 828-632-1112. Transportation is provided for medical and general services. You must complete an Eligibility Form and be approved before receiving human service transportation.

Fare Information

Please have the correct fare available upon boarding the vehicle. ACT drivers do not make change. All Donations Are Welcome

Trip Reservations

Trips are provided as a first-come, first-served, availability-based service. It is important that you call 828-632-1112, as soon as you know about your trip to make a reservation. When you call for a trip reservation, be sure to have the following information ready:

• Your name and pick-up address
• Your phone number and a phone number at your destination
• Address of your destination
• Date and time of trip
• Whether additional passengers or an assistant will be traveling with you, you are in a wheelchair, or you need other special assistance

Cancelations & No Shows

To cancel your ride, call 828-632-1112 at least one hour before your pick-up time. Otherwise, you will be considered a "no show." The driver will wait 5 minutes after your scheduled pick-up time. If, after 5 minutes, you do not show, you will be considered a "no show" and the driver will leave. Your return trip may be cancelled. Three "no shows" could result in suspended or denied service. A fee may be charged before service can be accessed for future reservations.